Case Study: How NOT to Do Customer Service

'Customer is king' and 'it is essential to put the customer first' are just some of the concepts which underline the importance of good customer service. Indeed, your customer is perhaps the most important business asset: if you don't have any, your business will cease to exist - it's as simple as … [Read more...]

Young Entrepreneurs: 8 Teenage Millionaires

One interesting bit of news that really got my attention this week was that of Nick D’Aloisio, the 17-year-old millionaire (yes, millionaire at 17!), who sold his smartphone app called Summly to Yahoo for a cool $30 million! It’s quite an interesting story actually: D’Aloisio started using the … [Read more...]